The mixing ball debacle
During the final days of the month of August 2017, I apparently made a mistake and screwed-up manufacturing of the LipSense colors Nutmeg and Plumeria. At least, it must be my fault, as I am the one left carrying all the baggage that comes with making the mistake of leaving the color-mixing balls OUT of the tubes of color that were made on a certain date or days.
On August 24, 2017, I placed an order for 4 tubes of Plumeria as I thought the color was pretty (a good color for the end of the summer/early fall and perhaps even upcoming holidays), I had already reached my 50% discount for the rest of the month, and, basically, I just felt like it. Seeing as I had never had any issues with colors received from them (except for the colors that I received that were horribly ugly or nothing like the photos or dye lots I had seen before), I saw nothing wrong with my actions. But, I made a mistake this time. I trusted SeneGence with fulfilling their business of providing me with a product I could sell without looking like a total jackass.
I received the package on the morning of September 1, 2017, but hadn't yet opened it when an email arrived that evening from SeneGence International. I found the following in my SG only inbox:
I was ASTONISHED!! How could a corporation like SeneGence, a company that charges a small fortune for a tube of lip color have literally “dropped the ball” so badly. But, sadly, the worst was yet to come...
First and foremost, I did NOT get $10 retail in $eneBucks credited to my account. Instead, I got only $8. The month had changed, my discount level had changed back from 50% to 20%, therefore for some unknown reason $10 of credit turned into only $8. I've never quite understood this and I do NOT intend to call or email customer service for an explanation because I already know what I am going to get: A RUNAROUND. This is exactly why I decided NOT to return my 4 “Ball-Less” Plumeria colors to SG: because I already know that I will NOT get $100 in $eneBucks. No matter what, I am losing money for something that is not my fault (well, at least it feels like it because I trusted them with delivering to me a quality, sale-worthy product). Instead, I decided to wait for the infamous balls. It's not like my business is booming and the kind of people I sell to trust me and wouldn't care about dropping a little ball into their color.
So, I waited, and I waited. While waiting, I checked all other Nutmeg and Plumeria tubes I already had on hand to make sure they weren't being overlooked. Luckily, the problem seemed to be isolated to just those 4 Plumeria tubes that I ordered on August 24th. Finally, September 11, 2017 arrived and I checked my post to find a shoddy, ripped, and basically demolished paper envelope from my “good friends” at SeneGence. The damage to the letter was so shocking that I took pictures:
First and foremost, the rips and tears of the envelope itself allowed one of the mixing balls to escape, so sadly I have only 3 balls, not the 4 that I require. Secondly, the little zip-top bags that the balls were put in were of such poor quality that every single one of them had holes in them so none of the balls are sterile, let alone clean. And thirdly, it seems that the price I paid for those stupid little balls were much higher than that of SeneGence since their postage for the mailing of these balls was only $.46. I paid $50, plus shipping, handling, and sales tax for those 4 Plumeria tubes and SeneGence shelled-out less than $.50 to fix their end of the mistake. Therefore, I hold myself responsible for the whole debacle. I should've never ordered from them in the first place. And they will be lucky to get an order out of me again if this is how they treat the sales representatives that make the Royalty of the company rich (and bitchy, but time enough for that later). I guess this time SeneGence got me by the balls, but next time, I intend the reverse to happen.